Java Application Support Engineer - L3 Support

Descrição da empresa

Aurum Data Solutions Inc., é uma empresa global de serviços e soluções de TI que oferece recursos estratégicos, aplicativos corporativos e soluções de tecnologia. As ofertas de soluções tecnológicas especializadas da Aurum incluem Mobilidade, Desenvolvimento de Produtos Terceirizados, Business Intelligence e Big Data Analytics, DevOps, IoT, Serviços de Teste, Serviços de Nuvem e Serviços de Suporte L2/L3

https://aurumdatasolutions.com/contact-us/

Atividades e Responsabilidades

Key Skills: Core Java, Javascript, Maven, IntelliJ, Eclipse,   SQL, SLA, Spring, API, ITIL, Production
Support/Application Support, ITIL, Splunk, Dynatrace, Integration.

Job Description:
The Java Support Engineer is responsible for providing technical support and assistance to ensure the reliable performance of Java-based applications and systems.
Prior experience in Core Java, Javascript, SQL, PLSQL, Servlets, JSP & Spring frameworks.
Candidate should have a wide range of experience and expertise who can take ownership working closely with the client team to move forward.
 Experience in using Microsoft Excel for data comparisons & manipulation, MS Word for documentation
Commitment to clear and timely communication with all stakeholders - including Clients, Client Service Managers, Business Analysts, IT Operations, Dev/Engineering team
They will diagnose and resolve issues, offer guidance to end-users, and collaborate with development teams to improve application stability and performance.
 
Required Skills:
Hand on experience in Core Java JavaScript, JSON, HTML, XML, CSS, and Oracle DB.
We are looking for an Application Support Program Analyst with 3 to 5 Years of experience in building high-performing, scalable, enterprise-grade applications.
Knowledge of front-end web development technologies and frameworks.
Good experience in designing and developing layered web-based applications with backend as MS-SQL Server.
Strong experience in identifying and implementing proper software design patterns based on the solution.
Writing well designed, testable, efficient code.
Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.
Experience in Application Management would be an added advantage.
Knowledge on production support and production incident trouble shooting skills.
Deployment and configuration management skill also will add advantage.
Should be flexible to work in staged shifts.
Good written and verbal communication skills.
Flexibility to work in rotational night shifts and rotational weekends.
 

Requisitos

Qualification
4+ years of experience in a leading application support team.
Experience on any monitoring tool like Splunk, Dynatrace etc.
Exposure to programming (Java/Python/PHP) to debug an issue and resolve basic ones on top of production support experience
Strong working knowledge on ITIL (Incident / Problem / Change / Availability Management) and carry knowledge of managing Cloud hosted application operations.