SRE Team Lead

Descrição da empresa

Kommo is a leading global messenger-based CRM and a top traffic driver for WhatsApp and Instagram in LATAM. We have a multinational team of 100+ tech specialists and a massive, fast-growing infrastructure.

Atividades e Responsabilidades

Hey! We're Kommo — an international IT company — and we're looking for a SRE Team Lead to join our development department.

Kommo is a leading global messenger-based CRM and a top traffic driver for WhatsApp and Instagram in LATAM. We have a multinational team of 100+ tech specialists and a massive, fast-growing infrastructure.

We are restructuring our teams to deeply integrate SRE practices into product development. Our goal is to maximize stability and predictability under high loads (tens of thousands of RPS). We need a leader to establish core practices, build the platform architecture, and ultimately run our entire international infrastructure (focused on LATAM).

Your key tasks:
🔹 Define, build, and implement reliability practices and tools; analyze and optimize current infrastructure approaches.
🔹 Develop change management strategies to minimize any negative impact on service availability.
🔹 Collaborate with product teams to advocate for, test, and implement your ideas.
🔹 Establish and manage SLA/SLO frameworks and Incident Management processes.
🔹 Evolve our internal technical platform to boost infrastructure operations efficiency.
🔹 Hire, mentor, and grow your own engineering team while driving cross-functional alignment.

Our current tech stack: Bare-metal + LXD, Kubernetes, Prometheus, Grafana, MySQL, Pulsar / Gearman / Beanstalkd, and internal tools. Note: We are always open to new solutions and approaches! 💡

Requisitos

What we expect from you:
🔹 3+ years of experience in DevOps/SRE, with a proven track record in production environment operations.
🔹 Team leadership experience: Ready to take on hiring and managing a small, agile engineering team.
🔹 Data-driven mindset: You know how and why to use infrastructure metrics, and understand their impact on business KPIs.
🔹 Deep familiarity with SRE practices, including: SLI/SLO/SLA, reliability roadmaps, production readiness, Deployment Reliability, and Resilience Engineering.
🔹 AI-forward approach: Open to using AI tools for rapid prototyping, utility building, and brainstorming.
🔹 Code fluency: Ready to dive into application code (both client-facing and internal tools). Our core company stack is Go / Python / PHP 💻
🔹 Professional level of English language

What we offer:
🔹 Remote from LATAM (Brasília Time (BRT), UTC-3 preferably)
🔹 Competitive salary
🔹 Opportunity to build teams and processes from scratch / your own way
🔹 Freedom to pitch your own ideas and see them come to life
🔹 A global team of 600+ people across multiple countries